Payment Policy
1. Order Updates
How will I know that my order was received?
After checkout, an order confirmation email will be sent to the email address entered with your purchase. When the parcel is handed to the carrier, we will send a dispatch notice with tracking details when those details are available. Keep these messages for reference if you contact our support team.
Can I correct an order after placing it?
Please contact support@keasermark.com as soon as possible if you need to change a dress size, color, quantity, or delivery address. We can review a change only while the order is still at a stage where it can be amended. Once packing or dispatch has started, changes may not be possible.
2. Payment Methods and Currency
Which payment options can I use?
The payment methods available for your location are displayed during checkout. Options may differ depending on the payment providers and services available at the time of purchase. Please confirm that your preferred method appears before submitting payment.
What currency is used for the transaction?
Unless a product page or checkout screen clearly states otherwise, prices and order totals are shown in United States Dollars (USD). If your card or bank account is maintained in another currency, your financial institution may convert the amount and may apply its own exchange rate or conversion fee.
3. Shipping Questions
Where can orders be delivered?
Our current shipping destinations are the United States, Canada, Australia, and the United Kingdom. Available services, fees, and estimated delivery information are shown during checkout. Further details are provided in the Shipping Policy.
When should I expect my parcel?
Orders are generally prepared within 1–7 business days after payment confirmation, excluding weekends and applicable public holidays. Transit after dispatch is generally estimated at 12–21 business days. The combined estimated period is approximately 13–28 business days, although the actual time may vary by destination and carrier. These are estimates, not guaranteed delivery dates.
Where can I find tracking information?
When tracking is available, it will be included in the shipping confirmation email. Use the carrier’s tracking service to view the latest scan events. If the tracking link is missing or does not update, email our support team with your order number.
What happens if nobody is available at delivery?
The carrier may attempt delivery again, leave a notice, or hold the parcel at a collection point, depending on its procedures and the delivery address. Please check the tracking page or contact the carrier for the available next steps.
4. Returns and Refunds
Can I return a dress?
Eligible products may be returned within 30 days after delivery, provided they meet the conditions in our Refund & Return Policy. Items should be unworn, unwashed, unused, and in their original condition, with tags and packaging where applicable. A return request must be submitted within the stated period and include proof of purchase. Contact support@keasermark.com before sending anything back so we can provide the correct instructions.
Can I exchange a size or color?
An exchange may be available for an eligible dress, subject to stock. When contacting us, provide the order number and the replacement size or color you would prefer. We will confirm whether that option is available and explain any applicable shipping arrangements.
Who pays the return postage?
For a change of mind, size selection, or personal preference, the customer is generally responsible for return shipping unless applicable law says otherwise. If the item is incorrect, damaged, or defective due to our error, we will cover reasonable return shipping costs or provide an appropriate return solution. Please obtain instructions before posting the item.
How long does a refund take?
After a returned parcel reaches the designated facility, inspection generally takes 5–7 business days. If the return is approved, we generally initiate the refund within a further 5–7 business days. Your bank or payment provider may need additional time to post the credit.
5. Contact
For questions about payment, order changes, dress options, shipping, tracking, returns, or refunds, contact support@keasermark.com. Include your order number so we can assist more efficiently.
BUSINESS INFORMATION
Company Name: FUSIU LLC
Company Address: 1500 N Grant St Ste N, Denver, CO 80203, United States
EIN: 42-4498071
Email: support@keasermark.com