Refund & Return policy

1. Who This Policy Applies To

This Refund & Return Policy applies to purchases made directly through keasermark.com, which is operated by FUSIU LLC, a limited liability company with a business address at 1500 N Grant St Ste N, Denver, CO 80203, United States. It explains how to request a return, exchange, cancellation, or refund for eligible dresses and other products offered through the Website. Mandatory rights provided by applicable consumer law remain in place.

2. Return Request Period

Please contact us to request a return or exchange within 30 days after the order is delivered. Requests received after that period may be declined unless a longer period or another remedy is required by applicable law.

3. Condition of Returned Products

For a voluntary return or exchange to be considered, the item should be unworn, unwashed, unused, unaltered, and in its original condition. Original tags and packaging should be included where applicable. Items that have been stained, damaged, altered, or made unsuitable for resale through use or handling may not qualify for a voluntary return. A receipt, order confirmation, or other reasonable proof of purchase is required.

Products specifically marked as final sale may be excluded from voluntary returns where permitted by law. This does not remove rights or remedies relating to an item that is defective, damaged, incorrectly supplied, or materially different from its description.

4. How to Submit a Request

Email support@keasermark.com within the 30-day period and provide your order number, the item you wish to return, and the reason for the request. If the product arrived damaged, defective, or incorrect, include clear photographs or video where possible. Our team will review the details and, if the request is eligible, send the return instructions and the designated return address.

Do not send a parcel to the company’s business address unless our team has specifically instructed you to do so. Items mailed without prior contact may be delayed or difficult to identify. This request procedure does not limit a statutory right that applies regardless of advance approval.

5. Return Shipping Costs

Customer-requested returns: If the reason is a change of mind, personal preference, or selection of an unsuitable size or color, the customer is generally responsible for the return postage, except where applicable law requires a different arrangement. The carrier’s fee is paid by the customer and is not automatically deducted from the product refund.

Store error or product issue: If we sent the wrong item or the product arrived damaged or defective, we will cover reasonable return shipping costs or provide another appropriate return method. Contact us before shipping so that we can confirm the next steps.

6. Damaged, Defective, or Incorrect Deliveries

Please check your parcel when it arrives. If an item is damaged, defective, or different from what you ordered, contact support@keasermark.com as soon as reasonably possible, preferably within 48–72 hours. Include your order number, a short explanation, and supporting images or video if available.

After reviewing the report, we may offer a replacement, exchange, refund, or another suitable resolution based on the issue and applicable law. The suggested reporting period helps us investigate promptly; it does not shorten or waive any legal rights relating to defective or nonconforming goods.

7. Exchanges

We may accept an exchange request submitted within 30 days of delivery when the item meets the return conditions and the requested replacement is available. Tell us the preferred size, color, or alternative item when you contact support. If the requested option is unavailable, we may discuss another available product or process an eligible refund. Any shipping charge associated with a customer-requested exchange will be explained before the exchange is arranged.

8. Order Cancellation

If you need to cancel an order, email support@keasermark.com immediately. A cancellation may be possible only before the order has entered packing, dispatch, or another fulfillment stage that prevents the change. If an eligible order is cancelled after payment has been taken, the refund will be returned to the original payment method in accordance with applicable law. Once an order has shipped, you may instead submit a return request after delivery, subject to this Policy.

9. Refund Review and Timing

When an authorized return reaches the designated facility, we generally allow 5–7 business days to inspect the item and assess whether it meets the return requirements. We will notify you of the review outcome. Approved refunds are generally submitted to the original payment method within 5–7 business days after approval. The time for the credit to appear depends on the bank, card issuer, or payment provider.

For an approved customer-requested return, the refund generally covers the price paid for the eligible returned product. Original shipping charges are not normally refundable unless required by law or the return results from our error. If we supplied an incorrect or defective item, applicable shipping costs will be covered or refunded as required. Where the law permits an adjustment for missing components or damage beyond reasonable inspection, we will explain the basis of that adjustment.

10. Return Abuse and Verification

We may ask for further information or review a request more closely when there is a reasonable indication of fraud, repeated misuse, or failure to meet the voluntary return conditions. Any decision will be subject to applicable consumer-protection law and will not remove a customer’s mandatory rights to a remedy.

11. Questions About a Return

If you have questions about eligibility, return instructions, exchanges, cancellations, or a refund that has not appeared more than 7 business days after approval, contact support@keasermark.com and include your order number.

BUSINESS INFORMATION

Company Name: FUSIU LLC

Company Address: 1500 N Grant St Ste N, Denver, CO 80203, United States

EIN: 42-4498071

Email: support@keasermark.com