Shipping Policy
1. Purpose and Store Operator
This Shipping Policy explains where keasermark.com currently delivers, how orders are prepared, the shipping options and charges that may apply, and what customers can expect after dispatch. The Website is operated by FUSIU LLC, with a business address at 1500 N Grant St Ste N, Denver, CO 80203, United States. The checkout page will display the shipping services and charges available for the delivery address entered.
2. Current Delivery Destinations
We currently offer shipping to the United States, Canada, Australia, and the United Kingdom. Service availability depends on the destination address, carrier coverage, and any applicable local restrictions. Orders addressed to locations outside these supported destinations cannot currently be accepted for shipment.
3. Sanctions and Restricted Transactions
We comply with applicable United States sanctions, export-control requirements, and trade restrictions, including those administered by the Office of Foreign Assets Control (OFAC). We may refuse or cancel an order where shipment or payment would violate a legal restriction. If an order cannot lawfully be fulfilled, any refund due will be handled in accordance with applicable law.
4. Processing Before Dispatch
Most orders require approximately 1–7 business days for processing after payment confirmation. This period may include payment review, order verification, preparation, packing, and handover arrangements. Saturdays, Sundays, and applicable public holidays are not counted as business days. When the parcel has been dispatched, we will send a shipping confirmation email with tracking information when available.
5. Shipping Services and Charges
The following schedule reflects the standard shipping arrangement currently used by the store. The final service, fee, and eligibility shown at checkout for your address will control if they differ from this general summary.
|
Shipping Option |
Shipping Fee |
Order Subtotal |
Estimated Transit |
|
Standard Shipping (UPS/DHL or equivalent) |
$6.99 |
$0.00–$39.99 |
12–21 business days |
|
Air Freight |
Free |
$40.00 and above |
12–21 business days |
The free-shipping threshold is calculated using the merchandise subtotal before taxes and shipping charges. Discounts or other adjustments may affect whether an order qualifies. Orders with a qualifying subtotal of $40.00 or more may receive the free Air Freight option, subject to service availability and any checkout restrictions. Remote destinations or addresses with limited carrier coverage may require approximately 2–5 additional business days. All applicable shipping fees will be shown before payment is completed.
6. Estimated Delivery Window
After dispatch, transit is generally estimated at 12–21 business days. When combined with the usual 1–7 business-day processing period, the estimated time from payment confirmation to delivery is approximately 13–28 business days. These are planning estimates only, not guaranteed arrival dates. Customs processing, carrier capacity, weather, peak periods, public holidays, and other logistics events may extend the time. Remote areas may require an additional 2–5 business days.
If we become aware of a significant fulfillment delay, we will make reasonable efforts to provide relevant information. Nothing in this Policy limits a customer’s rights concerning an order that is not delivered within a period required by law.
7. Stock Status and Split Shipments
Items shown as available are generally prepared for dispatch within the standard processing period. If an item is backordered or offered for preorder, dispatch timing will depend on when it becomes available; we generally aim to dispatch it within 7 business days after availability is confirmed. When an order contains items with different availability dates, we will normally send the items together unless another arrangement is agreed. Contact support before dispatch if you would like to ask about separate shipments. Additional charges may apply and will be disclosed before confirmation.
If an unexpected stock issue or fulfillment delay affects an order, we will contact the customer where reasonably possible and explain the available options in accordance with applicable law.
8. Delivery, Ownership, and Transit Risk
We use third-party carriers and logistics providers to transport orders. The point at which ownership or risk of loss transfers is determined by applicable law and the terms that law permits us to apply. Where the law requires the seller to remain responsible until delivery to the customer or an authorized recipient, that requirement will apply.
If tracking indicates that a parcel is lost, damaged, or not delivered, contact our support team so we can review the shipment and coordinate with the carrier. A replacement, refund, or other remedy will be provided where appropriate or legally required.
9. Customs, Import Charges, and Taxes
Shipments to Canada, Australia, and the United Kingdom may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless the product page or checkout expressly says otherwise, the customer may be responsible for these charges where permitted by local law. Any tax or charge collected by us will be displayed during checkout. Customers should consider local import requirements before ordering.
10. Accurate Delivery Details
Please enter a complete delivery address, including the recipient’s name, street and unit number, city, state or province, postal code, country, and a valid contact method. If an address is incomplete or incorrect, delivery may be delayed or unsuccessful. If a parcel is returned or cannot be delivered because of customer-provided address information or failure to collect it after carrier notice, we will review the available reshipment or refund options. Additional postage may apply to a reshipment requested because of an address error or delivery change, and any charge will be explained in advance.
11. Lost, Delayed, or Damaged Parcels
For a shipment that appears lost, is substantially delayed, or arrives damaged, email support@keasermark.com with your order number, tracking reference, and a description of the issue. We may request photographs or other documents and may investigate with the carrier. Any replacement, refund, or other resolution will be handled under the Refund & Return Policy and applicable consumer law.
12. Events Outside Our Control
We are not responsible for a delay or failure caused by circumstances beyond our reasonable control, to the extent the law permits this limitation. Examples may include severe weather, natural disasters, public emergencies, armed conflict, labor disruption, government action, customs interruption, border restrictions, transport network failures, or outages affecting logistics providers. We will make reasonable efforts to share material updates and explain available options. Legal rights to cancellation, refund, or another remedy remain unaffected.
13. Shipping Support
For questions about destinations, delivery estimates, charges, dispatch, or tracking, contact support@keasermark.com. Please provide your order number so that we can locate the shipment.
BUSINESS INFORMATION
Company Name: FUSIU LLC
Company Address: 1500 N Grant St Ste N, Denver, CO 80203, United States
EIN: 42-4498071
Email: support@keasermark.com